| BPO Enable offers a wide range of non-voice Business Process Outsourcing (BPO) solutions and services. What is BPO?
BPO is the practice of using a third party firm to perform specific, specialized tasks on a company’s behalf. The key advantage of using BPO services is that the company can focus on its core business practice and experience cost savings. BPO services can be onshore (local to the company) or offshore There are two primary types of BPO: Back office and Front office outsourcing. - Examples of a typical Back office tasks that may be outsourced include payroll, billing, logistics and human resources.
- Examples of Front office tasks that maybe outsourced includes technical support, customer service, marketing and advertising
Our offering
Enable offers Back office BPO services. We have rich expertise in the non-voice based BPO services. - Data entry services
- Artwork creation
- Publishing services
- Online Tutoring
- GIS Geospatial data entry and corrections
- Expense management
- Supply / warehouse inventory management
- MIS Reporting
- Accounts Payable
- Accounts Receivable
- Rebate cheque processing
- Document Management – Scanning, imaging, OCR
- Data conversation and retyping services
- Market Research data analysis
Process
When deploying a BPO project, we follow a proven and successful method that allows for a successful deployment.
Requirements gathering – We begin by comprehensively understanding your business operations and processes, analyzing your needs and identifying the “best-fit” BPO operating model for the project. We ensure that the outsourcing plan matches your expectations and strategy. We then develop a project plan, deliverables, costing plan, team details and implementation strategy
Knowledge gathering - Our BPO experts interact with your workforce to decide on particulars of process flows, authority and approval procedures, sample transactions, escalation processes and other relevant workflows. The interaction helps us evaluate processes and their costs, backup and Disaster Recovery plans, and to evolve process enhancement plans. Subsequently, we finalize a Service Level Agreement (SLA) with details of the proposed workflow with individual accountabilities, and performance benchmarks
Pilot phase - This is conducted to verify the success of the transfer of your processes to our site. You get to sample the BPO process. We ensure that services to be outsourced are exactly as per your requirements and satisfaction. This also holds true for the service quality and cost. This phase concludes with the delivery of the final plan and acceptance agreement
Production and enhancements - In this stage, the BPO project is live and operational. We ensure that our deliverables are as per your requirements and expectations. We provide Quality Assurance reports and consistently monitor the project to ensure that you get a service that exceeds your expectation. We also work toward constant improvements Benefits and Advantages
- Companies focus more on their core competencies
- Cut costs drastically
- Improve efficiency levels
- Reduce time to market
- Free up resources
- Enhance productivity
- Improve profitability
- Improved accountability
BPO Infrastructure Our facilities which operate BPO services consist of highly robust infrastructures to ensure continuous services. This is to ensure ensures that our customer’s processes, data, business information and services are safe and secure. The key components of the BPO infrastructure are: - Physical Security - security round-the-clock and access to the building is restricted to authorized associates using swipe-card RFID based restricted entry
- Network Security – Wireless networks are not allowed. Critical data is stored on central servers and associates have access to the data and application only through virtual sessions using a dumb-terminal
- Project Separation - Local Area Network is designed to provide logical separation for each customer, or even various projects of the same customer, if required. Each project has a secure virtual LAN and access is carefully controlled by multiple levels of security.
- User security - Restricted and need-based access, based on roles which are reviewed periodically. Confidentiality contracts and non-disclosure agreements are signed with every user
- Operations Continuity –
- Hot-site location to offer Disaster Recovery and Business Continuity
- State-of-the-art building management, security and power backup systems
- Robust highly reliable network infrastructure with multiple redundancies
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